| Our goal is to save you
money on your purchase by delivering the equipment to your business's
doorstep free of any charges. If your company regularly receives
shipments, then you are familiar with these freight policies.
Only those products specifically
indicated on this site as "Free Freight" are F.O.B. Destination
to a single location within the 48 contiguous United States and
are Tailgate Delivery shipments. If you need additional shipping
services, you must order them at the time you place your
product order. Additional services are not included in the "Free
freight" offer. These charges will be added to your order.
Note:
The trucking industry dramatically increases the cost for
additional services if you order additional services after your
order has been shipped.
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All common
carrier shipments are "Tailgate
Delivery." It is your
responsibility to provide adequate personnel or equipment to
unload your shipment from the truck when it arrives. The truck
driver is under no obligation to help you unload. Additional
charges apply for those deliveries requiring more than
customary "Tailgate Delivery" service. Redelivery charges will
apply if you are unable to unload the shipment when it
arrives.
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Lift Gate Service
- If you will be unable to unload the shipment from the truck,
you must order "Lift Gate Service" at an additional charge. If
ordered, the driver will bring a special truck that has a lift
gate device on the rear of the truck. The driver is
responsible for lowering your shipment to the ground and
delivering the product "Inside the first available door". The
driver determines what the "First available door" is. Note:
The driver is not required to negotiate any stairs while
making an inside delivery.
-
Residential Delivery
Service - If the Ship To
address is not on a commercial truck route, you must order
"Residential Delivery Service" at an additional charge.
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Phone Call Service
- The trucking company will deliver your shipment during
normal business hours (7:00 am - 4:30 pm Monday thru Friday)
unless specific instructions are given at the time of order.
You should order "Phone Call Service" if you would like a
phone call 24 hours prior to delivery. Note: A phone call will
tell you that your delivery will be made on a particular day.
It is not an appointment for a specific delivery time.
We at Robin
Rents Equipment take extreme care to ensure that your shipment
arrives in acceptable condition. When your shipment arrives, the
carrier will provide you with a delivery receipt. It is vital
that you count the number of pieces being delivered and inspect
for damages prior to signing this document. No claims for
missing merchandise can be made unless it is recorded on this
delivery receipt. Claims for hidden damage must be reported
within 15 calendar days of receipt of delivery.
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Q. How do I prevent any "Special
Delivery Charges" on my shipment?
A. Option #1: In the "comments section"
of our order form include the following statement :
Please have the freight company call (your
daytime phone number)
upon arrival at my local freight depot.
--OR--
Option #2: Arrange with a local company, such
as a hardware store or rental company, to accept the delivery.
By doing this, any extra charges can be
discussed with the dispatcher and arraignments can be made for a dock
pickup or you can pay the extra charge.
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