Terms and Conditions for ecommerce orders (Internet) of Heater Parts

Payment: Secure online payment is provided through Verisign®.  Other methods of payment may be available.

Minimum Order: Robin Rents has a $10 minimum order.

Product Warranty: products are warranted exclusively by the manufacturer. The final judgment on product warranty will be made by the manufacturer.

RETURN POLICY for Heater Parts

• Due to the nature of these parts no returns can be accepted nor refunds made. “All Sales are final”. Be sure that the part you order is the part you need.

Exceptions:

• If we make a mistake and send the wrong item we will refund 100% including the return freight.
• To return an item call us first at 256-776-4125. Explain the reason for the return. We will issue a Return Goods Authorization number and a shipping address. You will need to write this number on the box below the shipping label. Returns without this number will not be accepted and returned to sender. COD returns will not be accepted.
• Returns must include original invoice and packaging and parts must be in a resalable condition.
• Damaged/missing goods: If merchandise was damaged in shipping, or parts are missing, immediately notify the carrier and file a claim. Do not discard the shipping container or the merchandise. Following this, call or write us for further instructions.
• We will share our years of experience with you in an effort to make your heater operate to factory specifications, based on the symptoms that you provide.  Please understand that any recommendation for trouble- shooting comes strictly from your description and your opinion that has been given to our tech staff over the internet or over the phone. If your heater was in our shop, we may have a different evaluation of the problem. Therefore, no returns can be accepted, and we cannot be responsible for a mis-diagnosis. Our company must be held harmless for any problems that may arise.
• Refunds will be made by the same method of payment.
• Your claim must be made within 10 days of purchase.

We will not refund if:

• The parts have been installed and/or used. We can’t sell used parts.
• The merchandising package is damaged, destroyed, or missing.
• More than 10 days have elapsed since the purchase.

If you have questions regarding our terms and conditions or our products contact us before you place your order. To contact our customer service department by email or phone at 256-776-4125. 

Use of this site means that you agree to the terms and conditions.

Revised 10/24/2004